Frequently Asked Questions

Yes. Gentle Care Nursing Services is fully registered with the NDIS and is a DVA Contracted Community Nursing Provider, supporting eligible Veteran Card holders with clinically required nursing and personal care services at home. We meet all required quality and safety standards.

We provide in-home nursing and personal care services across NDIS, DVA, aged care (Support at Home and CHSP), and private funding. Our services include clinical nursing, personal care, medication management, wound care, post-hospital recovery, respite, and more.

We provide in-home nursing and care across Sydney and surrounds, including Inner West, North Shore, Western Sydney, Northern Beaches, South Sydney, and Sydney CBD and East. Contact us to confirm coverage for your suburb.

All care is delivered by qualified registered nurses and experienced care professionals. We carefully match clients with carers based on needs, preferences, and compatibility.

Submit an enquiry through our Request Care form, or contact us by phone or email. You'll get immediate confirmation and a personal response within 24 hours with clear next steps. We'll discuss your needs, explain your options, and arrange care as quickly as possible.

You'll get an immediate confirmation when you submit. Our team is notified straight away and a real person will get back to you within 24 hours. Urgent referrals are prioritised for same-day response. We don't leave people waiting.

Yes. We conduct an initial assessment to understand the client's needs, preferences, and goals. This helps us create a tailored care plan and match the right carer to each client.

Yes. You can call us during business hours, or use the voice assistant on our website for immediate guidance. For non-urgent enquiries, the Request Care form gets you a personal response within 24 hours.

We accept NDIS, DVA, aged care (Support at Home and CHSP), and private funding. Our team can help you understand which options may apply to your situation.

Costs for private care depend on the type of service, duration, and frequency. Contact us for a personalised quote. We're transparent about pricing with no hidden fees.

For eligible veterans with a DVA Gold or White Card, services are provided at no out-of-pocket cost. We handle all claims directly with DVA on your behalf.

Use our Request Care form to submit a referral. Include the client's details, care needs, and funding type. We'll review and respond quickly. Support coordinators, discharge planners, and healthcare professionals can also contact us directly.

Anyone can make a referral: families, NDIS support coordinators, hospital discharge planners, GPs, specialists, and other healthcare professionals. Self-referrals are also welcome.

The more detail, the better, but we can work with what you have. Ideally: client name, contact details, funding type (NDIS, DVA, aged care, private), a brief description of care needs, and any relevant medical information.

Yes. We are a fully registered NDIS provider, meeting all quality and safety standards required by the NDIS Quality and Safeguards Commission.

Yes. Gentle Care Nursing Services is contracted to provide DVA Community Nursing services. We support eligible Veteran Card holders with clinically required nursing and personal care services at home and handle DVA claims directly.

We take on fewer clients so each person receives more dedicated, attentive care. We focus on quality over volume: personalised care plans, consistent carers, fast response times, and genuine support for families and referral partners.