Gentle Care Nursing Services is committed to protecting the privacy of our clients, their families, and visitors to our website. This privacy policy explains how we collect, use, and safeguard your personal information.
We may collect personal information including your name, contact details (phone number, email address), health information relevant to care provision, NDIS or DVA details, referral information, and any other information you provide through our website forms or direct communication.
We use personal information to provide and coordinate care services, respond to enquiries and referrals, communicate with you about services, comply with legal and regulatory requirements, and improve our services. We do not sell or share your personal information with third parties for marketing purposes.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage, access controls, and staff training on privacy obligations.
Our website may use third-party services including analytics, customer relationship management (CRM) platforms, and communication tools. These services may collect data in accordance with their own privacy policies. We use GoHighLevel as our CRM platform. Form submissions and enquiries may be processed through this system.
You have the right to access the personal information we hold about you, request corrections to inaccurate information, and request deletion of your information where appropriate. To make a request, contact us using the details below.
We may update this privacy policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically.
If you have questions about this privacy policy or how we handle your personal information, please contact us: