“Complex care at home is specialised nursing for people with higher health needs — such as tracheostomy care, PEG feeding, catheter management and complex wound care — delivered safely in their own home.”
Gentle Care Nursing brings specialised clinical care into the home for people in North Shore who need more than basic personal care or simple nursing tasks. Our nurses are experienced with PEG feeding, tracheostomy care, catheter management and complex wound care, working alongside hospitals, specialists and GPs to follow established care plans safely. We only take on complex care that is clinically appropriate to deliver at home, with clear escalation pathways and careful documentation. Across North Shore, we support NDIS participants with higher clinical needs, veterans accessing DVA Community Nursing, and older Australians transitioning home from hospital after a complex admission — so people have the option of staying safely at home, surrounded by what they know.
Complex care support from Gentle Care brings specialised clinical nursing into the home for people in North Shore who need more than basic personal care or simple nursing tasks. Our nurses are experienced with PEG feeding, tracheostomy care, catheter management, complex wound care and ongoing monitoring of multiple conditions. We work alongside hospitals, specialists and GPs to follow established care plans, document changes carefully and escalate appropriately if anything looks different. Many of the people we support with complex care are NDIS participants with higher clinical support needs, veterans accessing DVA Community Nursing, and older Australians transitioning home from hospital after a complex admission. Family members are often deeply involved in this kind of care, and we build that into how we work — we explain what we're doing and why, support carers to understand what to look for, and never make families feel like they're guessing. We only take on complex care that is clinically appropriate to deliver at home, with clear escalation pathways back to hospital or specialist services if needed. The aim is to give people the option of staying safely at home, surrounded by what they know, rather than spending more time than necessary in hospital or residential settings.
The North Shore is home to long-established families, professionals and a sizeable older population, many of whom plan to age in place in the homes and gardens they have lived in for decades. From Chatswood and North Sydney through Lane Cove, Willoughby, Mosman and Neutral Bay, families here typically expect a quality-focused, relationship-based provider — not a rotating roster of staff. We support older Australians on Support at Home and DVA, NDIS participants needing personalised clinical care, and families coordinating with private specialists across the North Shore's strong network of hospitals and clinics. Our team understands the practical realities of working in this part of Sydney, including parking constraints, multi-storey homes, and quietly liaising with cleaners, gardeners or other in-home professionals already involved with a household. Choosing Complex Care on the North Shore with Gentle Care means a small, consistent care team that takes the time to understand each person and quietly fits into the rhythm of life at home.
Complex care can be funded through NDIS (where line items support skilled nursing and complex care), DVA Community Nursing, Support at Home and other aged care arrangements, or paid privately. The first step is usually a conversation — we want to understand the diagnosis, current care plan, who is already involved, and what is being asked of family carers in North Shore. We aim to respond within 24 hours during business hours, with urgent referrals — particularly for people about to be discharged from hospital — prioritised. From there we'll review the care plan with the relevant clinical team, decide whether home delivery is safe and appropriate, and put a structured plan and service agreement in place. The first conversation is free and there is no pressure to commit before everyone is comfortable with the plan.
Complex care covers higher-acuity nursing such as PEG feeding, tracheostomy care, catheter management, complex wound care and managing multiple conditions at once. It usually involves a specialist or hospital plan that needs to be followed carefully at home.
Yes. We regularly support people in North Shore returning home after complex admissions. We coordinate with hospital discharge planners and treating teams, set up more frequent visits in the early days, and adjust care as someone stabilises.
Yes. Our nurses are experienced with tracheostomy care, including airway care, monitoring and tube changes where this is part of the established plan, working alongside specialist services for ongoing oversight.
We can provide overnight support and extended hours depending on care needs, funding and staff availability. We'll talk through what is realistic for your situation in North Shore and be honest if a particular pattern of care isn't something we can sustain reliably.
Yes. Coordination with hospitals, specialists and GPs is a core part of complex care. We share clear visit notes, flag changes early, and follow established plans carefully so the wider treating team is never out of the loop.
Yes. We support palliative care at home, working alongside specialist palliative care services where they are involved. Care focuses on comfort, symptom management, dignity and supporting families through what can be a very difficult time.
Ventilator-dependent care is highly specialised and we'll always assess on a case-by-case basis whether home delivery is safe and appropriate, working closely with the relevant specialist and hospital teams. Where it isn't a good fit, we'll be honest and suggest alternatives.
For genuine emergencies, please call 000. For new complex care referrals in North Shore, we aim to respond within 24 hours during business hours, with urgent referrals — such as imminent hospital discharge — prioritised so care can be set up in time.
Explore the rest of our care across North Shore and Sydney.
Tell us a little about your situation and we'll respond within 24 hours during business hours, with urgent referrals in North Shore prioritised.
No obligation. We'll acknowledge your message quickly and get back to you within 24 hours. We're here to listen and help.