“DVA Community Nursing is in-home nursing and personal care for eligible Veteran Card holders, delivered by a DVA Contracted Community Nursing Provider and arranged through a referral from your GP or treating doctor.”
Gentle Care Nursing is a DVA Contracted Community Nursing Provider, supporting eligible Veteran Card holders across Inner West with clinically required nursing and personal care services at home. Our team works from a referral by a GP or treating doctor and follows the assessed care plan with respect for each veteran's history, preferences and routine. We keep care relationship-based: a small, consistent team rather than a rotating roster, so visits feel familiar and trusted. Across Inner West, we support veterans living independently, those returning home from hospital, and partners caring for a loved one who needs more clinical support than they can comfortably provide on their own. We manage claiming directly with DVA so eligible veterans have nothing to invoice or chase.
Gentle Care Nursing is a DVA Contracted Community Nursing Provider, supporting eligible Veteran Card holders across Inner West with clinically required nursing and personal care services at home. Our DVA Community Nursing service is delivered by registered nurses and experienced support staff, working from a referral by your GP or treating doctor and following the assessed care plan. Typical supports include wound care, medication management, continence and catheter care, ongoing health monitoring for chronic conditions, and personal care such as showering, dressing and grooming where this is part of approved care. We take time to understand each veteran's history, preferences and routines, and we work to keep the same small team involved in care wherever possible so visits feel familiar and respectful rather than transactional. Communication with families, GPs and hospital teams is a core part of how we work — we share clear notes, raise concerns early, and make sure everyone involved in a veteran's care is on the same page. Across Inner West, we support veterans living independently at home, those returning from a hospital stay, and partners caring for a loved one who needs more clinical support than they can comfortably provide on their own.
The Inner West is one of Sydney's most established communities, with multigenerational families, a large multicultural population and growing demand for in-home support. Around Strathfield, Burwood, Ashfield, Concord, Homebush and Croydon, we work with older Australians ageing at home, NDIS participants of all ages, and families balancing work, school and caring responsibilities. Many households here look for a smaller provider that takes time to understand cultural preferences, language needs and family routines, rather than a rotating roster of agency staff. Our office is based locally in North Strathfield, which means our nursing and support team can travel quickly across the area, attend short-notice visits, and stay closely connected with local GPs, community health teams and discharge planners across hospitals serving the Inner West. Choosing DVA Community Nursing in the Inner West with Gentle Care means a familiar, relationship-based team that knows the streets, the buildings, the parking, and the cadence of family life across this part of Sydney.
DVA Community Nursing is accessed through a referral from a GP or treating doctor on the appropriate DVA referral form. For eligible Veteran Card holders, services are funded directly by the Department of Veterans' Affairs, and we manage claims with DVA on your behalf so there are no out-of-pocket costs for approved care. If you are not yet sure whether you or a loved one is eligible, contact us and we can talk through the typical pathway, or you can speak to DVA or your GP. Once a referral is received we aim to respond within 24 hours during business hours, with urgent post-hospital referrals prioritised. The first conversation is free and focuses on understanding the veteran's situation, the referral details and how care can be set up safely. We can also work alongside RSL welfare officers, advocates and family members where this helps the veteran feel more supported.
Eligible Veteran Card holders (Gold or, in some cases, White Card) may access DVA Community Nursing where care is clinically required and approved through a referral from your GP or treating doctor. If you are unsure, contact us or DVA and we can help you understand the typical pathway.
Your GP or treating doctor completes the relevant DVA Community Nursing referral, which sets out the care required. As a DVA Contracted Community Nursing Provider, Gentle Care can then arrange visits, deliver the assessed care and manage claiming directly with DVA so there is nothing for you to invoice or chase.
DVA Community Nursing typically covers clinically required nursing care such as wound management, medication support, monitoring of chronic conditions, and personal care where it is part of approved care. The exact scope depends on your individual referral and assessment by DVA.
Yes. DVA Community Nursing requires a referral from your GP or treating doctor, and DVA needs to approve the care for funding to apply. We can support you to understand the steps and start preparing once the referral is in place.
Yes. We're happy to work alongside RSL welfare officers, advocates, family members and other services that already support a veteran in Inner West. Clear, respectful communication is part of how we deliver DVA Community Nursing.
For eligible Veteran Card holders, community nursing approved under your DVA referral is fully funded by DVA, with no out-of-pocket cost for the approved care. If additional services beyond the DVA referral are wanted, we can talk through private options separately so it's transparent.
Once we have your referral and DVA approval, we aim to respond within 24 hours during business hours and start care as soon as our roster allows. Urgent post-hospital referrals are prioritised. We will always be honest about timing so you can plan accordingly.
If a veteran is in the process of applying for DVA recognition, we can talk through how DVA Community Nursing typically works once eligibility is confirmed. In the meantime, in-home nursing and personal care can sometimes be arranged privately or through other funding streams while the application is being assessed.
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